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Level 3

Question

Dropping support for WIndows 10 for Turbotax 2025

Forum|Forum|1 year ago
April 5, 2025
24 replies
18 views

Hello to the corporate big wigs:

I have been a loyal user of Turbo Tax software for past 28 years and have introduced this software to umpteen number of colleagues, clients and friends. Over this period of time I feel that the product is becoming more expensive and not as user friendly. Specifically, they dropped support for Windows 7 a few years ago and next year they are planning to stop supporting Windows 10. Also now we are forced to set up an account with Intuit before we can even activate a purchased copy of the software. This is not acceptable.

Not sure what is prompting the above actions. But forcing us to buy new PCs just to use TurboTax is not going to work. At best it will drive long-time customers away.

I would appreciate hearing from the Corporate crowd to address this issue, if they are listening.

Thanks

Edsd

robtm

Level 10

I agree with you that TT is getting more expensive and less user-friendly. However the reason they dropped support for Windows 7 is that Microsoft no longer supported it. The same thing goes for Windows 10 next year. That's just the way tech products go - they outlive their usefulness and are supplanted by newer releases. Everything is subject to change.

EDSDAuthor

Level 3

Hi Marilyn:

I have several software packages where the vendor is continuing to supports new releases of the software on older platforms such as Window 7, Windows 10 and some even XP. So just because Microsoft does not provide any more updates to the OS does not mean that Intuit cannot continue to have new releases of its products run on Windows 10. In fact, it should be easier since it will be a very stable platform with no updates.

In the final analysis, setting customer loyalty aside, it s a business decision that Intuit has to make. May be they will reconsider their decision to hold on to long-time customers. If they continue on this path of "don't care" attitude their hand may be forced by Intuits diminishing market cap.

I hope someone higher up in the management chain is monitoring these conversations but just in case please pass on this thread to the appropriate channel at Intuit.

Thanks

Edsd

fanfare

Level 15

This happens every year for MAC users ; some version of the OS is dropped off.

The same will happen with WIndows 10.

@EDSD

user17557315654

Level 2

It would be very short-sighted to abandon Windows 10 users. As others have said, many programs are supported by their creators long after Microsoft has moved on.

Here's some interesting statistics that show how many of your millions of users might disappear if you abandon them:

Desktop Windows Version Market Share in United States Of America - March 2025

Windows 11: 53.72%

Windows 10: 43.76%

Are you seriously planning to lose almost half your users?

Nick Vik

Level 2

So I plan to pay the $30 for Windows 10 extended security support, which is supposed to be offered by Microsoft very soon for home users for one year after the October 2025 end of support. Why wouldn't TurboTax at least support Windows 10 for the 2025 tax filing? I'm sure many Windows 10 users are planning to do the same, instead of buying a new Windows 11 compatible computer this year. I would think Intuit would lose a lot of customers, if they don't take this into account for their TurboTax 2025 software requirements. Admittedly this is only a one year extension for Windows 10 support, so it's kicking the can down the road until 2026 for Window 10 home use, but the extended support program will still be offered to businesses and education users of Windows 10 after October 2026.

mesquitebean

Level 15

@Nick Vik Based on past experience, it is most unlikely that any TurboTax developers even read the user community forum and almost certainly do not post here. If you wish, you can escalate and share your sentiments with the liaison at the office of the President of Intuit. They need to be aware that Windows 10 users won't be happy if they drop support for it.

If you wish to do so, the contact form and a box for explanation of your issue is here:

https://www.intuit.com/company/contact/office-of-the-president/

They say they will respond in 1 business day.

If they give you any information, please post it back here.

dove72

Level 2

I am defintely not buying a new PC just to run Turbotax next year. It's not expensive to have taxes professionally done, especially compared to buying a new PC. Hopefully, they will change their mind on this unwise move. The best consumer move would be to short sell Intuit Inc. (INTU).

nmomtaheni

Level 2

I agree. I will not buy another PC just to use turbotax on it. My PC is good for more years to come. They should change their mind and support Windows 10 as well, at least for another 3 years.

cheftheresa2007

Level 2

I agree. I had many difficulties with their software this year. When I reached out for support, they prompted me to sign up for the premium version with tax support. I don’t need tax support, I needed “software” support. Their software had a mysterious $1050 ‘other income’ which prevented me from using the free simple version. We have two W2’s and a $56 1099 INT. Standard deductions and the child tax credit. But their software would not allow me to preview what items constituted my Total Income. So I went with another software this year!

ARD58

Level 2

I am outraged as well but do they care?

ARD58

Level 2

It gets worse. Apart from now having to upgrade my computer again to be able to use TT, I don’t want my personal tax information stored online. Windows 11 will make it impossible or difficult to keep your files stored locally on your hard drive. The recent update of onedrive, without my permission, starting backing up my documents directory (including my desktop files) to OneDrive cloud storage. I had to manually disable OneDrive backup (which I’m told will be able to do with Windows 11) and manually copy my files back to my computer and the delete it twice on my OneDrive account. I can’t trust that it’s actually been deleted.

I can understand TurboTax using an online account to manage the licensing of the software I purchase faithfully every year. I don’t need online security to do or save my taxes. If TurboTax can’t securely upload my data to the government the I prefer to print and mail it.

I’m still mad as hell and looking for an alternative.

M-MTax

Level 15

@ARD58 wrote:
If TurboTax can’t securely upload my data to the government the I prefer to print and mail it.

I'm sure Intuit's protocol, procedures, and security generally result in the safety of your data.

However, anyone and any company can be the victims of hackers; that includes federal and state governmental agencies after your data is transmitted.

baldietax

Level 12

This is a Microsoft decision/issue, win10 support ends in Oct 2025, Intuit cannot be expected to develop and support software on an unsupported O/S that is also no longer getting security updates. If your hardware can’t take Win 11 it’s time to upgrade; other third parties like Adobe etc will also stop providing updates. I went thru this with Mac OS, upgraded 8-year old hardware last year, which I consider a good run - it is what it is unfortunately.

EDSDAuthor

Level 3

I am afraid this is not a Microsoft issue. As I have already mentioned in my earlier post there are umpteen examples where vendors support their software backward compatible with Window 7 and even XP. Supporting an older OS that is not being updated should be easy. It simply boils down to money. Perhaps Intuit will reconsider its strategy weighing how important is it to retain long-time existing customers.

RichInPitt

Level 5

Where have they said they are dropping support? Did I miss it?

All I've seen is the CYA

"Intuit may restrict the installation of future (2025 and later) versions of TurboTax Desktop on Windows 10. "

Vanessa A

Level 15

Microsoft is dropping support for Windows 10. You will still be able to use TurboTax on Windows 10 for 2024 and prior year returns. It is about security issues.

How does the end of support for Windows 10 affect my TurboTax Desktop experience?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

EDSDAuthor

Level 3

Hi:

There are a lot of issues when making a change in the OS including learning curve, cost, time, security, investing in new apps. and hardware and the list goes on. I suggest that Intuit let the customer make the call about continuing to use TurboTax 2025 and beyond on the Windows 10 platform.

Thanks

Edsd

ted10

Level 2

TurboTax should follow microsoft's lead and support for another year.

The title is somewhat misleading; Microsoft hasn’t extended anything, they just added new options other than the $30 purchase to receive the additional year of security updates from the ESU program.

You can now obtain this benefit by having Windows Backup enabled or by spending 1,000 Microsoft reward points, without having to pay.

Microsoft will also extend a year of additional Windows 10 security updates to any users who opt into Windows Backup, a relatively recent Windows 10 and Windows 11 app that backs up some settings and files using a Microsoft account

p5browne1

Level 4

I'm not in a bind. I use a Windows 11 laptop to calibrate my TVs, so will just install Turbo Tax 2025 on it.

Also, have a test old computer that is not up to spec, that I installed Windows 11 on using the setupprep.exe /product server install. Will see if Turbo Tax 2025 will install on it.

diverjer

Level 5

Seems stupid to force Windows 11 as Windows will still run fine, just not get updates. I did see one post that for $30 you could get Windows 10 updates, but I believe it's only for 1 year? I may stop using TT my taxes are so easy now as retired and there are places that will do them for free (if you are old like me)

user17557263827

Level 2

I just got the email about Turbotax dropping Window 10 support. Their premise that it is for security is false. Windows 10 will continue to be support with security updates by Microsoft for $30 per year.

From the Web:

After October 2025, Windows 10 users can pay $30 per year for Extended Security Updates (ESU) to continue receiving security updates. Alternatively, consumers can utilize Microsoft's Rewards program or Windows Backup tool to receive the updates for free. Without these updates, users will be vulnerable to security exploits.

Regards,

John

haigster

Level 2

Totally agree. I believe millions of current user will be leaving TurboTax for this reason. I cannot believe a company such as Intuit, is not capable of writing code that protect the security of its users. Hire some real programmers, or use AI or grow a spine.

I agree with the original poster that TurboTax has become less user friendly and not as progressive as it should be (it's 2025!!). I also have been a user since the late 20th century, but now I will be looking for other companies to do business with.

diverjer

Level 5

I sent a letter to what is suppose to be the presidents of Intuit office, doubt I will ever hear anything or just get some kind of form letter. I really should replace my computer as it is over 6 years old and runs 24 X 7. Usually I replace every 5 years.

Mike9241

Level 15

@diverjer got you beat. my computer dates back to 2014 and runs w10 just fine. many of its programs probably could not be installed on w11 which is the reason I refuse/can't upgrade.