downloading turbox

[lmeeks76]

I bought turboxtax home at business at Staples.  My laptop does not have a CD drive, so I want to download the software.  The turbtax web site wants me to purchase the software before it takes me to the download page.  I already paid for it.

This is either fraud, or a waste of my time.  When I follow the instructions inside the case, all I get is the sales page.  Stop trying to sell me a product and let me download the product I purchased.

[VolvoGirl]

There should be a card in the box saying how to download it.    How to install Turbo Tax if you don't have a CD drive
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

I have Windows. I logged into my account and went to Downloads. I first clicked on Copy Code then on the download. After it downloaded I clicked on the exe file. Got a little worried when it didn't ask to Activate when installing. But when it was done I clicked on Launch Now and the first thing the Activate box popped up and I did Ctrl+V to paste the code and it worked!

[VolvoGirl]

Do you get to this page? (when you type in InstallTurboTax.com)
https://turbotax.intuit.com/lp/ty19/desktop/access-my-downloads

[lmeeks76]

I have this exact card (although obviously with a license code linked to my purchase).  I did EXACTLY what it says.  Step. By. Step.  When I go InstallTurboTax.com and sign in with my ID, it diverts me to the sales page.  Every time.  Asking to help guide me to which product is best for me.  I already decided this when I purchased the version I selected yesterday.

I never get to the enter license code window.  Even when I google my way to the download page.  Or login with my TurboTax log in.  In that case, it says I have no downloads pending.  EVERY path (of multiple approaches) I've taken yesterday and today to get to my download, sooner or later take me to the sales page.  I don't need help picking a product and paying for it again.  I just want access to the product I've already purchased.

Waste of my time. 

If the sole goal of every path is to get me to buy more product, then I am disgusted.  If it's just a faulty UI then I am annoyed.  If I can't get in soon. I'll return the product to Staples.  I am soon to the point where I'd rather pay $400 to a tax preparer than $120 to TurboTax.

[VolvoGirl]

When you get to that page try creating a new account.  Haven't heard of anyone else being directed to a sales page.  Are you clicking at the very bottom?  I think it says to go Online?  You do not want that one.  

Contact Customer Service
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Do you see screens like this?