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Level 2
May 10, 2020
Question

downloading turbox

  • May 10, 2020
  • 4 replies
  • 50 views

I bought turboxtax home at business at Staples.  My laptop does not have a CD drive, so I want to download the software.  The turbtax web site wants me to purchase the software before it takes me to the download page.  I already paid for it.

 

This is either fraud, or a waste of my time.  When I follow the instructions inside the case, all I get is the sales page.  Stop trying to sell me a product and let me download the product I purchased.

4 replies

VolvoGirl
Level 15
May 10, 2020

There should be a card in the box saying how to download it.    How to install Turbo Tax if you don't have a CD drive
https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-drive/01/26450

 

 

I have Windows. I logged into my account and went to Downloads. I first clicked on Copy Code then on the download. After it downloaded I clicked on the exe file. Got a little worried when it didn't ask to Activate when installing. But when it was done I clicked on Launch Now and the first thing the Activate box popped up and I did Ctrl+V to paste the code and it worked!

VolvoGirl
Level 15
May 10, 2020

Do you get to this page? (when you type in InstallTurboTax.com)
https://turbotax.intuit.com/lp/ty19/desktop/access-my-downloads