Does TurboTax desktop version come with telephone support?

Forum|Forum|3 years ago
February 5, 2023
4 replies
42 views

I have purchased TurboTax Home&Business 2022 from Costco. Based on this page https://turbotax.intuit.com/personal-taxes/cd-download/home-and-business.jsp, it seems to come with free telephone support.

However when I call the support hotline 1-800-446-8848, the automatic system asked for my phone number to lookup my account. Then it told me that I don't have any product that is eligible for phone support. I'm not looking for tax advices. I just have some questions on the technical side, such as e-filing.

After I purchased TurboTax from authorized reseller, how shall I "register" the product so that we can get phone support? Thank you!

TurboTax Home & Biz Windows

xmasbaby0

Level 15

Yes you can contact customer support or you can ask questions here in the user forum. You cannot get the "Live" expert tax help that only comes with the online versions of TurboTax Live.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

HelloguysAuthor

Level 2

Then it's false advertisement. The product page for desktop version clearly states it comes with "free telephone support".

MichelleLO

Level 15

As long as you activated your software by entering the license code, your product should be registered. Please see the below TurboTax Help Article for assistance with reaching TurboTax Customer Support.

How do I contact TurboTax?

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HelloguysAuthor

Level 2

The software is activated (with a license code). However, it didn't ask for phone number or name during activation. How does it associate the license with a specific caller?