Does anyone know how to overrun the "payment error. Whoops! We hit a snag loading your data. Please try again" message? All my personal and card information is correct.

[armandojorge88]

All my personal and payment information is correct. I have tried deleting caché and using other browsers, but nothing has changed.

[MonikaK1]

If you are using TurboTax and get the "snag" message:

• If using a Desktop version: Make sure the software is updated. See this help article for instructions to run a manual update.
• Reboot your device.
• Try a different browser.
• Check your Internet connection. Try turning the router off and on, or using a hardwired connection.
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
• Clear cache and cookies 

 If you are still having trouble and are using a Desktop version, you might also try these steps:

• Run the Windows System File Checker tool to repair missing or corrupted system files.
• Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
• Restart your computer in Selective Startup Mode, and then install TurboTax.
• Install TurboTax on a different computer.

If you have tried all of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.