Document number
Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Announcements
TurboTax has you covered during Covid. Get the latest second stimulus info here.
cancel
Showing results for 
Search instead for 
Did you mean: 
Returning Member

Document number

I am unable to enter my wife’s NYS ID Document number.

6 Replies
Expert Alumni

Document number

Please try clearing your cache and cookies. Then reboot and log back in.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Returning Member

Document number

This did not work! There is still no box to enter my wife’s ID document number.

Employee TurboTax Specialist

Document number

You may encounter a screen that's blank or has missing buttons and images. We'll walk you through how to resolve the issue. Please click the link below.

 

Troubleshoot blank screens, missing buttons, or mi ...

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Returning Member

Document number

The Document number box shows up for my ID but then when I go to the next screen to enter my wife's ID there is no box for document number. I had this issue two years ago and TurboTax made an update and fixed it but again this year I am having the same problem.

Anonymous
Not applicable

Document number

talk to Support or email the MODS

Level 15

Document number


@Amcphee34 wrote:

The Document number box shows up for my ID but then when I go to the next screen to enter my wife's ID there is no box for document number. I had this issue two years ago and TurboTax made an update and fixed it but again this year I am having the same problem.


You are correct there was a problem with that same issue at one point in the past.   Here's how to reach Customer Support. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week  

I'll also mention it to a Moderator.


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Dynamic Ads
v
Privacy Settings