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Level 2
February 12, 2020
Question

Document number

  • February 12, 2020
  • 1 reply
  • 5 views

I am unable to enter my wife’s NYS ID Document number.

1 reply

CassLO
Level 11
February 12, 2020

Please try clearing your cache and cookies. Then reboot and log back in.

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Amcphee34Author
Level 2
February 13, 2020

This did not work! There is still no box to enter my wife’s ID document number.

Level 12
February 13, 2020

You may encounter a screen that's blank or has missing buttons and images. We'll walk you through how to resolve the issue. Please click the link below.

 

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