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Amcphee34
Returning Member

Document number

I am unable to enter my wife’s NYS ID Document number.

6 Replies
CassLO
Expert Alumni

Document number

Please try clearing your cache and cookies. Then reboot and log back in.

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Amcphee34
Returning Member

Document number

This did not work! There is still no box to enter my wife’s ID document number.

ChondelLO
Intuit Alumni

Document number

You may encounter a screen that's blank or has missing buttons and images. We'll walk you through how to resolve the issue. Please click the link below.

 

Troubleshoot blank screens, missing buttons, or mi ...

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Amcphee34
Returning Member

Document number

The Document number box shows up for my ID but then when I go to the next screen to enter my wife's ID there is no box for document number. I had this issue two years ago and TurboTax made an update and fixed it but again this year I am having the same problem.

Anonymous
Not applicable

Document number

talk to Support or email the MODS

mesquitebean
Level 15

Document number


@Amcphee34 wrote:

The Document number box shows up for my ID but then when I go to the next screen to enter my wife's ID there is no box for document number. I had this issue two years ago and TurboTax made an update and fixed it but again this year I am having the same problem.


You are correct there was a problem with that same issue at one point in the past.   Here's how to reach Customer Support. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week  

I'll also mention it to a Moderator.


FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

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