If your driver's license document number is not being accepted, it may depend on your state's requirements.
If you are in New York, you can find the Document Number (an 8 or 10-character combination of numbers and letters) on the back of your NYS Drivers License in the first line of text after IDUSA. You will not enter IDUSA as part of your document number. You will enter the first three numbers or characters after IDUSA.
Different states have different requirements for these document numbers. If your document number is not accepted, you should be able to continue without entering a document ID Number. Select the option "I do not have a drivers license" if it is available.
Click here for additional information on New York Document Number on your New York Drivers License. It contains pictures of your New York ID and shows which number needs to be entered.
TurboTax uses driver's license and non-driver ID information as verification to protect taxpayers from fraud and identity theft.
If TurboTax still won't accept your driver's license Document ID number, you can try clearing your cache and cookies. Then go back in and try entering it again. Click here for How to clear your cache. Click here for How do I delete cookies?
For many state returns that ask for a Document ID Number, you can actually leave the document ID (8-10 alphanumeric characters) blank and continue to e-file. Some States may require this number and you will have to print and mail your return instead. Click here for How do I file my return by mail?
Please return to Community if you have any additional information or questions and we would be happy to help.
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