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yury9
Level 2
February 1, 2025
Question

Do it yourself is not available

  • February 1, 2025
  • 1 reply
  • 9 views

I a somehow selected Turbotax Live product. Can I switch to Do It Yourself of the same level? I can neither downgrade or upgrade to it as it is greyed out.

1 reply

X
Level 15
xmasbaby0Level 15
Level 15
February 1, 2025

REMOVE TURBOTAX LIVE

 

https://ttlc.intuit.com/turbotax-support/en-us/help-article/intuit-subscriptions/remove-turbotax-live/L3WW5jwOM_US_en_US?uid=lu59focv

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
Y
yury9Author
Level 2
February 1, 2025

Thanks. I somehow selected Live originally and the option to escape is "clear your return and start over". I was just told the same in chat even though I have not used Live option and have not paid anything yet. I believe this is an obsessive practice to sell products this way. If I have to start over I will file with another company.

X
Level 15
xmasbaby0Level 15
Level 15
February 1, 2025

https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/downgrade-lower-priced-version-turbotax-online/L2IDaMvkt_US_en_US?uid=m5ydiw67

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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