Different Mobile Number under "Preference" Tab

[evo20g]

When i get to end to transmit my return the the email address is correct but the mobile number is not and i cant see anywhere to update it. I can only see it under the "Preference Tab" but no option to update it. Not to be confused with the personal info tab where that number shows correct but not at the end when i want to transmit my tax return for 2023. 

[Anonymous]

I have the same issue .. so frustrating 

[JohnW152]

To update your number in TurboTax Online:

1. Log into your TurboTax Online account
2. In the left pane, select Intuit Account
3. Select Sign in and Security 
4. Select the arrow to the right of Phone  
5. Beneath Add your phone, select Change
6. Enter your new phone number on the Add your phone screen
7. Select Save
8. Proceed as appropriate on the Verify your phone and subsequent screens

If this doesn't address your issue, See the TurboTax Help article What is the TurboTax phone number? for guidance contacting TurboTax.

@evo20g

[Anonymous]

You aren’t understanding. The phone number on the screens you mention is correct. It it not correct on the ‘preferences’ tab only.  there is not a way to update the phone on the preferences screen. It is correct under all other areas.  I have tried re-saving following your directions however it still never updates the contact preferences screen. 

[CatinaT1]

You might need to contact customer service to change this.

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

[Lck223]

I did that but my phone number in preferences is still not correct.

[CAS23]

Were you able to find a resolution? I am now having the same issue. 

[CatinaT1]

Try updating it here: https://data-privacy.app.intuit.com/preferences

@evo20g @CAS23 @Lck223 @ktremmel76