Didn't receive the discount for using a TurboTax Deluxe! I am an active duty military with rank of E4

[dnrtkdgks]

I Checked the tools menu on the left column under the my fee section and I received no discount! I am currently stationed overseas and it will be little difficult for me to contact via phone..

[mesquitebean]

You're not using Deluxe.  You appear to be using "Live Deluxe", which is an upgrade from regular Deluxe that includes Live on-demand help from a CPA/EA tax pro and a final review of your return.

FAQ:  What is TurboTax Live?
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/3859448-what-is-turbotax-live">https://ttlc.intuit.com/questions/3...>

Live Deluxe is 119.99 for a Federal return and 44.99 for a state return.

Did you already pay?  Hopefully you're asking before actually paying.

[dnrtkdgks]

THank you for the quick response! I did not already pay and i was not aware that i was using Live Deluxe instead of regular Deluxe..and I definately do not need to use Live Deluxe.. is there a way for me to downgrade so my fees will be waived??

Thank you in advance!

[mesquitebean]

You're welcome.  See my Answer below with a couple of options.

[mesquitebean]

Military filers have a couple of options to get free product with TurboTax.  There are two different free products for military.   I'll tell you about both in this posting, and also how to get out of Live Deluxe.

E1-E5 can use regular Deluxe for free for both Federal and state returns.  Once you are back in regular Deluxe, be sure you sign in each time at this military discount page to work on your return and file.

https://turbotax.intuit.com/personal-taxes/online/military-edition.jsp

How to downgrade from Live Deluxe to regular Deluxe depends on how you ended up in it.  There are 2 possible scenarios.   See the FAQ at this link and choose your scenario to see how to remove the Live part.

FAQ:  How do I remove TurboTax Live?
https://ttlc.intuit.com/questions/4140092-how-do-i-remove-turbotax-live

Then once downgraded, use the military discount page at the first link above each time to work on it.

Or if you end up having to start over, you can use regular Deluxe, or here's another option. 

There is another free product that all military pay grades can use called TurboTax Free File Program, which is free for both Federal and State returns.   There are no fees or upgrades.  It can prepare all the usual Federal forms. You have to meet ONE qualification:

1) Active military (including Reservists and National Guard) with military W-2 and a 2018 AGI of $66,000 or less
2) Any other filers with 2018 AGI of $34,000 or less
3) Anyone eligible for EIC (earned income credit.)

See this FAQ for more info:
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

If desired, here's how to switch and start over in TurboTax Free File Program.
https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program