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Intuit did purchase Credit Karma, but you should not be redirected to that site if you are trying to work on your tax return. You may wish to clear browser cache & cookies if the problem persists and be sure to login at this site: TurboTax.com.
TurboTax did not receive any customer funds. However, we are aware that some of our customers were among those affected by an IRS processing error that delayed some payments.
We are happy to share that the majority of those affected by the IRS processing error that delayed some stimulus payments should begin seeing deposits into their accounts as soon as January 8, 2021.
This update may not be reflected in the Get My Payment tool at the IRS due to the focus on efforts to distribute the payments.
These payments will be distributed to the account listed for your federal refund on your 2019 tax return. If you did not have a refund in 2019, did not receive your 2019 refund via direct deposit, or did not file a return, the IRS does not have your direct deposit information and you should expect to either receive a check or to claim the payment on your 2020 tax return.
If you do not see a payment either in your bank account or your mailbox by January 15, 2021 you may should claim your payment via the Recovery Rebate Credit on your 2020 tax return. Please hold off filing returns until after this date to ensure that you are preparing the most accurate return possible.
If you should need to claim the credit on your tax return, you are encouraged to file early (but after January 15) to receive these funds as quickly as possible. In TurboTax, you will enter information about the credit near the end of the interview in the Final Review section of the program.
More information about the payments and any additional updates can be found at the following links:
I was redirected to Credit Karma and tried making a new account. I verified my identity and it said an email is already associated to my identity. I have no idea who's email this is. I haven't ever used anything close to it.
There's no number to call to sort this out. And I have a feeling someone stole my information to setup an account. Did Intuit send my information over to credit karma when they merged?
I filed a complaint on the Credit Karma website and waiting for a response.
Can someone from turbotax help me?
Our phone support team can assist you with this issue. Please refer to the following Help Article for the best way to connect with a TurboTax team member to get the help you need: What is the TurboTax phone number?
I kept getting redirected to Credit Karma as well. And then the frustrating part is that you're getting no communication from Turbotax which is very unprofessional since this is a company that I respect. I am very disappointed by the way things are being handled this year.
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