Did a wrong purchase

[MichelleLO]

Can you please provide more details regarding your purchase? 

[bmunn20]

I purchased Mac instead of Windows, can you please change the program.  

[SteamTrain]

No ... we are other users who have no access to your account

You need to phone Customer Support and they may be able to change it for you:

What is the TurboTax phone number? (intuit.com)

[rgsaz]

I purchased a deluxe version for NY and the filing is complete.  I purchased a CD from Costco for a Premier version, but it includes NY as the state and needs to be AZ.  I have filled in the purchase order for AZ, including CC info already, and I think the state file has been downloaded but I never checked the box to download NY.  I actually request a refund for paying for AZ which should have been the state included with the original CD.

Thanks, [email address removed]

[DaveF1006]

To request a refund, you will need to contact live customer service here.

@rgsaz

[MisterB2]

I had received an email to purchase the new Turbo Tax for 2022. I clicked on the buy now button and for some reason it gave me the software for 2020. I purchased it before I realized it was the wrong year

[CarissaM]

If you have the wrong purchase, please click here to contact us by phone and we can assist in switching these out. @MisterB2