Data dissappears

Forum|Forum|5 years ago
February 15, 2021
2 replies
0 views

In my 2020 Home and Business Turbo Tax, whenever I click on the Personal Info button, my 2019 refund applied to Federal Taxes and 2019 refund applied to State Taxes is deleted. Each time, I go back in and re-add it, cut keeps disappearing. Not sure what to do for a fix

TurboTax Home & Biz Windows

TerukoL

Level 13

You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and try entering your information again. You may also want to change browsers, for example, if you are using Chrome, try switching to Firefox.

In addition to clearing your cache and cookies, you want to make sure your operating systems are up-to-date as well.

Please click the following links to learn more:

Using Windows Update to keep your system up-to-date

How to update Mac OS X

If you continue to experience the same issue, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.

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SteamTrain

Level 15

Cache and Cookies shouldn't affect H&B desktop software.

1) Make sure the file being created and save is being saved only to the main system hard dis...and not to some usb-connected storage, nor to any cloud drive.

2) Try doing a file Save before accessing the Personal Info section, but after making sure those Refund-applied $$have been added in.

Other than #1)...it's a puzzle....it's not being saved on a brand new SSD drive? ...nor to a pwd protected directory?

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*