Today, I encountered some challenges with the customer service I received. It seems that the agents were not fully informed about the services for which I paid. I believe that improving their knowledge could greatly enhance the overall customer experience. I am disappointed that they are pushing us into programs they clearly do not understand and become defensive when corrected. I paid for assistance, yet I have not received any help at all. This situation needs to be addressed.I noticed how all three representatives from TurboTax today clearly demonstrated that the comprehensive approach is declining, and they seemed willing to bring everyone down with them to promote B.A. Even the manager, Cyanthia, who has been a tax helper for seven years, stated that the Earned Income Tax Credit (EITC) isn’t optional but something that is mandatory. However, it’s crucial to remember that if you go to the IRS, you must apply to determine your eligibility.I’d like to discuss my experience with a recent conversation. I felt that I wasn’t fully heard, as the tone was quite loud. It made me reflect on what it would be like to leave this company. I’m genuinely seeking to understand the rationale behind hiring someone for a customer service position who may not have the necessary customer service skills. Any insights would be appreciated. TurboTax lacks the expertise needed for quality service, relying instead on inexperienced young staff and older employees who are not up-to-date with the latest developments for the upcoming years.
