Coupon Code Didn't Apply Correctly

[aadnan]

I attempted to apply a coupon code that I received from an Intuit Employee while checking out yesterday. It said that it successfully applied, but then now that I look, I was charged the full amount for the TurboTax product. 

How can I have it applied retroactively now that I've already filed?

[JotikaT2 · Accepted solution]

Please use the following link to contact us.

Let the agent know what is happening and they will be able to assist you. 

Contact TurboTax 

[aadnan]

Attempting to contact via the mobile app allowed me to connect with an agent!

Note for anyone else trying to connect with an agent, I was unable to connect with one when going through the online site after receiving a support ID via the chat assistant. Your best bet will likely be going through the TT app!