Coupon Code Didn't Apply Correctly

aadnan · ‎July 16, 2020

I attempted to apply a coupon code that I received from an Intuit Employee while checking out yesterday. It said that it successfully applied, but then now that I look, I was charged the full amount for the TurboTax product.

How can I have it applied retroactively now that I've already filed?

JotikaT2 · ‎July 16, 2020

Please use the following link to contact us.

Let the agent know what is happening and they will be able to assist you.

Contact TurboTax

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

JotikaT2 · ‎July 16, 2020

Please use the following link to contact us.

Let the agent know what is happening and they will be able to assist you.

Contact TurboTax

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

aadnan · ‎July 16, 2020

Attempting to contact via the mobile app allowed me to connect with an agent!

Note for anyone else trying to connect with an agent, I was unable to connect with one when going through the online site after receiving a support ID via the chat assistant. Your best bet will likely be going through the TT app!

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Coupon Code Didn't Apply Correctly