Does anyone else have a blank EULA screen on mac when opening the software?

[macuser_22]

Do you mean that you could not mount the downloaded  .dmg disk image, or can not open the installed TurboTax application?

[melaniemccool]

Couldn't open the installed application.  

[macuser_22]

@melaniemccool  - What Mac OS are you on?  2018 requires OSX 10.12 or higher.

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/2899293-turbotax-for-mac-won-t-open-when-installed">https://ttlc.i...>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899267-administrator-rights-mac">https://ttlc.intuit.com/question...>

[melaniemccool]

10.14.3

[macuser_22]

Did you follow the links I posted?
Exactly what happens?

[dpz]

So, given that the blank screen references the EULA, and "I agree" and "I decline" are obvious w.r.t. that – what's the checkbox for?

[macuser_22]

Ir's a catch 22 - the CD has the error and cannot be changed since it is hard coded on the CD. The update fixes the error and properly displays the EULA, but you cannot get the update unless you first agree and install.

Workaround - return the CD and purchase a download that has the update included.

[melaniemccool]

@macuser_22 Tried everything that has been recommended both online and by the tech support people (3 of them) who tried to help.  

[melaniemccool]

@macuser_22 And in case you didn't see my post, I am using Mojave 10.14.3

[macuser_22]

@melaniemccool

First, restart the Mac if you have not already tried that.

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install.  That will not delete or change any .tax2018 data file that had already been created with the tax data.

  To uninstall the application and all associated files need to be deleted and then the application reinstalled.  If there was a state then the state must also be reinstalled.

Here is a FAQ for how to uninstall Mac
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac">https://ttlc.intuit.com...>

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac">https://ttlc.intuit.com/questions/...>

[melaniemccool]

@macuser_22 We tried all of that already.  I think it's a software issue with the latest version of Mojave unless I'm the only one having problems with that.

[macuser_22]

@melaniemccool  - I have not seen any other posts, but I do not have 10.14.3 to test myself.

What happens when you select the TurboTax application in the Applications Folder and right click (or control click) and select "open"?

Did is open before you instilled the 10.14.3 update?

[melaniemccool]

It still won't open when right clicking from applications.  And no, I already had 10.14.3 before I bought the TurboTax.  I have decided to just use the online version and get a refund for my purchase

[macuser_22]

But what happens?  Any message? Does the icon bounce in the dock?

Any error message in Utilities -> Console > all messages?  That have turbotax.

[spencer_greg]

I have Mojave 10.14.3 too, and this happens for me.