Corrupt file

Forum|Forum|5 years ago
April 11, 2021
5 replies
15 views

I am using windows version. Everything was fine when I updated the turbo tax home and business version on 04/10/2021, it started to giving me the message “ Looks like your tax file is corrupt, we are having trouble opening your return. Try opening again. if that doesn’t solve the problem, create a new tax return.”

I have created the new .tax2020 file 3 times, still same problem. Be advised my pc is Core i7, 16 GB memory, 1TB SSD. So cut the crap about the PC configuration. I am 100% sure this has happened because of the last update. The IT people messed it up. The IT of the turbo tax is not very efficient; they took huge time to add the new unemployment adjustment. Turbo Tax should hire good IT people. Please fix the mess up.

TurboTax Home & Biz Windows

LenaH

Employee Tax Expert

Please check the answer provided by SteamTrain. This is a great workaround to this issue for .tax2019 files. Please try this method for your .tax2020 file.

If you have further issues, please Contact TurboTax Support.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

JenivAuthor

Level 2

I am not talking about tax.2019 file only. When I am in the middle of filing 2020 Tax return, the turbo Tax saves the non submitted Tax return as tax.2020 so that later on we can reopen the return. But when we try to reopen the incomplete return it says the file is corrupted. THE SOFTWARE ITSELF CREATES THE CORRUPT FILE. It was working perfectly just before the update. It can not even transfer tax.2019 file. Please just check the software; don’t just say something without testing. I am using Turbo Tax for the last 8/9 years. And I am an advanced user.

JenivAuthor

Level 2

I am not talking about tax.2019 file. When I am in the middle of filing 2020 Tax return, the turbo Tax save the not submitted Tax return as tax.2020 so that later on we can reopen the return. But when we try to reopen the incomplete return it says the file is corrupted. THE SOFTWARE IT SELF CREATES THE CORRUPT FILE. It was working perfectly just before the update. It can not even transfer tax.2019 file. Please just check the software; don’t just say something without testing. I am using Turbo Tax for the last 8/9 years. And I am an advanced user.

Anoyingtbtax22

Level 2

I too am receiving "File Corrupted"

I sat down today to begin my taxes. I installed from the DVD purchased at Costco, then allowed the online update to occur.

I created a new return that had nothing but my name in it and saved, then closed TurboTax.

Reopen the just saved file ... FILE CORRUPTED.

Rinse and repeat 3 more times, same FILE CORRUPTED.

I looked at the "*.tax2021" file with a hex editor and saw that it is a ZIP container. I extracted the container contents of 2 files: "xxxx-xxx-xxx-xxx..." proprietary archive and "manifest.xml".

XML is structured text. "manifest.xml" is NOT text!

In any case, After re-installing many times I still get FILE CORRUPTED.

I tried to do an online install instead of using the DVD and TurboTax rejected it because it was already registered. Of course it was registered, I registered it!

Katina S

Level 8

Since you are using the desktop version of Turbo Tax, be sure to click on "Check for Updates" and update your software if needed. If that doesn't work, you can manually update your software.

If updating your computer doesn't resolve the issue, please contact us so we can further assist you.

@Anoyingtbtax22

Anoyingtbtax22

Level 2

You said, "...be sure to click on "Check for Updates" and update your software if needed."

I understand you have a canned response script to use, but did you read my message where I said, "... then allowed the online update to occur ..."?

I normally run Linux, so I'm running TurboTax in a Windows VMware Workstation. I've done this with no issues for over 10 years until now. I'm now wondering if in their zeal to implement Intellectual Property (IP) protection mechanisms, TurboTax is performing some kind of direct hardware device access which bypasses the normal Operating System functions. Direct hardware access is not reliable under a VM but there is no good reason for TurboTax to attempt such. Is TurboTax no longer runnable in a VM?

TheMugzzy

Level 2

I too have this same exact issue. I am a TurboTax power user, have been using it for several years and continue to get the corrupt file message. Now one of my returns I e-filed was rejected, but I can't go back to edit it because I can't open the return do to corrupt file error. WHAT GIVES!?!