Continuous Loop as I try to efile

[DRO4]

I am trying to e-file Federal, Nebraska and Iowa return. I purchased all three and paid to efile both states. It states that there was one more check and I need to update form IA4562 Schedule A. I enter a 0, it takes, and I see it on the form, I click continue and try to transmit and it comes back with the same error.  I have tried updating the field using the box, the form, and even saving after updating.  It has me in a continuous loop.  How do I get past this? 

[TomK2023]

Have you tried clearing your cache and cookies?

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Edge

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Microsoft Edge
• Mozilla Firefox
• Google Chrome
• Safari

TurboTax FAQ: How to clear your cache 

TurboTax FAQ: How do I delete cookies?

[DRO4]

I should have noted that I am using the desktop version of Turbo Tax (Windows). I have not done anything at a browser level at this point in the process.  

[CatinaT1]

You may need to do a manual update. 

What is a manual update?

[DRO4]

I had just updated TurboTax yesterday and had the error.  I was frustrated and was going to try again today.  Same issue and if I check for updates, the software says it is current.  This is an error in the program.  It is not retaining the data I am entering.  Is there any method to contact TurboTax to review? 

[CatinaT1 · Accepted solution]

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service