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Continued 2019 file. Entered data in a few places and saved file OK. Next, entered data at K-1 Form 1041 Line 14, Code Z. FAILS TO SAVE and ERROR 567809 pops up.

 
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2 Replies
Irene2805
Expert Alumni

Continued 2019 file. Entered data in a few places and saved file OK. Next, entered data at K-1 Form 1041 Line 14, Code Z. FAILS TO SAVE and ERROR 567809 pops up.

Please see this TurboTax Help article for guidance:  Error 567809 or 102348: Cannot save tax file or File not found

Continued 2019 file. Entered data in a few places and saved file OK. Next, entered data at K-1 Form 1041 Line 14, Code Z. FAILS TO SAVE and ERROR 567809 pops up.

I have spent MANY hours entering LOTS of data into my 2019 TurboTax form, and I have successfully saved that form MANY times.  The problem is INTERMITTENT FAILURES TO SAVE that pop up as "Error 567809."  The list of suggested reasons is not helpful --- Many saves work, but too often they fail without warning.  After each failure, I have to wait and wait and wait while TTax re-starts, re-opens my file, and continues from where I was last able to save data.   Starting from scratch and re-entering every bit of data -- again -- is lots easier said than done. 

  

Reason #1 -- The file may be corrupted.  Saving a new file successfully without the error is typically a key identifier that you have a problem with the original file.  Making a copy of the file in a different location may work, but in most cases it doesn't.  Starting over with a new file is resolves this error.  [I can (mostly, but not always) save the existing file successfully without an error.  Starting over will waste many hours entering data that I already entered.] 

 

Reason #2 -- The location you are saving to has either moved, does not exist, or is corrupted.  This can happen if the location you typically save to has been removed. If the folder ended up in the Recycle Bin and hasn't been emptied you can restore the location. You can also save to a new location (for example, the desktop).  [The location has not been moved, removed, or sent to the Recycle Bin.  Saving to the desktop did not solve the intermittent failures to save.] 

  

Reason #3 -- You may not have Read/Write access privileges to the location you're attempting to save to.  The main cause of not having read/write access is not being logged in as the admin user of the computer.  If you're saving to a removable drive, it could be set to read only.  If that's the case, you'll need to set the removable drive to read/write access.  [I am the admin user, saving to the internal hard drive that is not set to read-only.  Most saves work.  Some fail ... intermittently and without warning.] 

 

I'm not a computer expert, but it seems like TurboTax (Home and Business 2019) needs some de-bugging.

  

I am using Windows 10 Home, Version 1909.  32-Bit.  OS Build 18363.720.  Cumulative OS updates installed frequently, and most recently on 03/15/2020 as KB4551762.

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