'Continue' button does nothing when clicked

Forum|Forum|5 years ago
March 17, 2021
4 replies
10 views

I am on the "Review Your Federal Filing Choices" and I want to continue, but when I click 'Continue' nothing happens.

I am using the TurboTax Premier 2020 version.

I tried restarting TurboTax and the same issue arises. I am only filing Federal and not state, if that makes any difference.

I have provided my direct debit info, my AGI info, my PIN, and State/Diver's license info.

JeanneLO

Level 14

If you are stuck on a screen in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:

To clear your cache use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

To delete your cookies use this TurboTax FAQ:

https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

@elisonchen

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elisonchenAuthor

Level 2

I am using the Desktop client. Should I be using the web browser instead?

On the desktop client I have tried restarting it and restarting my computer. I have tried two different days and I shutdown my computer in between each day.

CarissaM

Level 15

The choice is yours which to use. If you are using the desktop version, please ensure the program is up to date by following the instructions here.

If you are still having the same issue after updating the program, please follow the instructions here to contact customer support.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Debugger

Level 2

Turbo Tax seems to have a problem with newer versions of Windows 10. Try changing the display scaling from the default 125% to 100%. To do this go to Settings in the Start Menu and click on the Display settings. Scroll down to "Scale and Layout" and change the size of text, apps, and other items from 125% to 100%. This should fix the problem. When you are done you can change the scaling back to 125%. I had to use the same fix on the "Activation" screen for my version of Turbo Tax. Hopefully Intuit will fix the problem soon.

moransandy

Level 2

Thank you so much! This issue was driving me nuts. The display change worked right away.

mildre_a

Level 2

Hello,

The same is happening to me:

"Continue' button does nothing when clicked"

I am on the "Review Your Federal Filing Choices" and I want to continue, but when I click 'Continue' nothing happens. I have tried all the suggestions in this post and nothing is working. I called TT and agent was nice, although not able to solve it. She kept suggesting that I must have an unanswered question somewhere in my TT return details. The TT review process indicates all is fine though.

I am using the online version. I have tried different browsers, different devices (PC and MAC, ipad), clearing cookies, changing address, resolutions.

So frustrating as my filing due date is 15 October. Don't know if it could make a difference but I file with a non-US address (but my CC is my US address).

armia16805

Level 2

Try right clicking on the app

click on properties

click on compatibility tab

select run as administrator

Run in compatibility mode for Windows 8

Restart Turbotax Desktop version and try to click on Continue