Concerns about being charged extra money

[Auriijones]

Hi, I want to know why i was charged $110 to file my taxes. I agreed to $60. It’s really difficult to avoid the extra charges.

[mesquitebean]

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@ Auriijones wrote:

Hi, I want to know why i was charged $110 to file my taxes. I agreed to $60. It’s really difficult to avoid the extra charges.

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Underneath your question it says you are using "Online PLUS", but that is 29.99, so something doesn't gel.    Did you end up upgrading to Online Deluxe, which is $60 for a Federal return?  And did you add on a state return, which is $50 in the Deluxe edition?   That could account for a $110 fee.

Or did you choose to pay the $60 fee out of your Federal refund?  That optional payment method has an additional $40 service fee ($45 for  California filers)  plus possible sales tax.   That service fee can be avoided by paying instead with credit/debit card.

Have you already paid?

If the above doesn't explain it, you can check your fees this way:

• Open your return, and go to the left menu column.
• Click on TAX TOOLS, then TOOLS.
• In the Tools window, choose MY FEES.

NOTE:  If TurboTax thinks you were finished so your return is closed, you can click on the "Add a State" link to open it back up.  That doesn't really add one, but just opens the return.  If you've already filed, do NOT make any changes in the return when you get back into it.  Simply go to the left menu column to check the fees.

[Auriijones]

Thank you for your response. I must have unknowingly added a fee even though I did opt to pay with my credit card....Which is why I thought I was avoiding the $60 fee. Is there any way to reverse this considering the prompt to pay more appeared at least four times? It is easy to get confused about what you’re paying for and why while using the program. It feels like somewhat of a con when filing taxes is already complicated enough. I will attempt to take a look at what you suggested in hopes that the solution is an easy one.

[mesquitebean]

@ Auriijones 

This is a user community forum, so we don't know what all you bought and paid for.   Since you paid the $110 upfront by credit card, the most common situation to explain that amount would be $60 for a Deluxe Federal return and $50 for a state return.   Did you use Deluxe, and did you prepare both a Federal return and state return?

Or did you purchase an optional add-on package, such as MAX Benefits?

FAQ:  What are MAX Benefits?

https://ttlc.intuit.com/community/choosing-a-product/help/what-is-max/00/26700

You can also try this to see if you can figure it out:

Log in and at the Tax Home scroll down to the section "Your Tax Returns & Documents".  Expand that section, choose tax year 2019, and look for a link "Order Details."   Does that itemize your charges?

If not, you can use the method I mentioned in my first comment, which is to open up the return and check your fees in the left menu column by going to Tax Tools>Tools>My Fees, using the steps I described previously.  NOTE:  Do not make any changes in your return if it's been filed.

In any case, nothing account-specific can be handled here.   If you can't figure out the charges, or if you were charged incorrectly and need to talk to TurboTax Support about your fees, here's how to reach them by phone:

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7 days.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Or you can use this contact form:
https://support.turbotax.intuit.com/contact

[Auriijones]

You’ve been very helpful! Thanks. I’ll take my frustrations to them directly.  

[mesquitebean]

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@Auriijones wrote:

You’ve been very helpful! Thanks. I’ll take my frustrations to them directly.  

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You're welcome.  Good luck.