Completing efile not working

Forum|Forum|5 years ago
February 2, 2021
3 replies
4 views

Turbotax screen "let's complete your purchase online, select Continue and we will connect to our secure online store to ......" Problem, "CONTINUE" does not work

BrandiLO

Level 14

Please try clearing your cookies and cache. For instructions, please click the following links: Clear Cookies - Clear Cache. If the error still persists, please contact customer care by following the steps here.

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sphennessAuthor

Level 2

Clearing cookies and cache did not help, so I will call in.

Kurt8

Level 2

I just tried to efile a 2020 Form 1120 and received an error when I pressed the Transmit button. It said that tax season is not open. I did it on 2/12/2021

SForrestLO

Level 11

The IRS began accepting returns today. It is possible there could be some delays. If you are using the software, try doing an update. If you are using the online version you can follow the process listed above by @BrandiLO.

Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)

Manually update software

IRS Tax season information.

2021 tax filing season

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Kurt8

Level 2

I believe the issue is that your system is giving this erroneous message when it is overwhelmed with too many submissions. I tried twice more and on the third attempt, my submission was successful. Kinda like trying to sign up for a vaccine shot.

jpezzini

Level 2

Do you have a newer laptop or computer, say purchased in the last two years? Are you stuck when trying to purchase the state filing fee? This might be a screen resolution issue. Go to your display settings and reset your screen resolution to a lower setting, such as 800X600 which is the lowest my will go. This will allow the pop up window to work and you can move forward with the e-file purchase process. You might have to play with different settings for resolution because the lowest setting, which makes the screen display the smallest amount of screen real estate, might not show you all the fields needed to be completed or cut off the first few characters. However, this worked for my HP Envy purchased in November of 2020.