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Level 1

Question

CHARGES

Forum|Forum|5 years ago
March 31, 2021
2 replies
7 views

We e-filled my daughters taxes on 2/17/21 and they were accepted. At the end we were charged $60 (40 fed 20 state) to file when they should have been both free. As to this date, 3/31/21,she still has not received her refund. Why was she charged $60 and I cannot get a answer where her refund is. Thank you

Employee Tax Expert

Employee Tax Expert

You will need to contact us using the link below to discuss her account.

Contact TurboTax

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 2

I bought TurboTax disk from Fremont Costco to file my tax return on 4/24/2021. I sent efile at 11:30 AM, but got reject information. I tried to fix it (it should be free of charge). Maybe I tried a wrong way through website support, and could not go through. However, I still am charged $130.

Then I realized I should open the original TurboTax file to fix the issue. Finally, my return had been accepted at 8:20 PM.

I just want to refund the $130. Since I didn't get through website support.

I would greatly appreciate your consideration.

BTW: I have been a client of TurboTax for more than ten year, but 1st time meets this issue.

Have nice day!!

Shiping WANG

Level 2

I bought TurboTax disk from Fremont Costco to file my tax return on 4/24/2021. I sent efile at 11:30 AM, but got reject information. I tried to fix it (it should be free of charge). Maybe I tried a wrong way through website support, and could not go through. However, I still am charged $130.

Then I realized I should open the original TurboTax file to fix the issue. Finally, my return had been accepted at 8:20 PM.

I just want to refund the $130. Since I didn't get through website support.

I would greatly appreciate your consideration.

BTW: I have been a client of TurboTax for more than ten year, but 1st time meets this issue.

Have nice day!!

Shiping WANG

Employee Tax Expert

Employee Tax Expert

Please use the following link to contact us.

Let the agent know what is happening and they will be able to assist you.

Contact TurboTax

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"