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Level 1

Question

CHARGES

Forum|Forum|5 years ago
March 31, 2021
4 replies
26 views

We e-filled my daughters taxes on 2/17/21 and they were accepted. At the end we were charged $60 (40 fed 20 state) to file when they should have been both free. As to this date, 3/31/21,she still has not received her refund. Why was she charged $60 and I cannot get a answer where her refund is. Thank you

Alumni - Expert

Alumni - Expert

You will need to contact us using the link below to discuss her account.

Contact TurboTax

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Level 2

I bought TurboTax disk from Fremont Costco to file my tax return on 4/24/2021. I sent efile at 11:30 AM, but got reject information. I tried to fix it (it should be free of charge). Maybe I tried a wrong way through website support, and could not go through. However, I still am charged $130.

Then I realized I should open the original TurboTax file to fix the issue. Finally, my return had been accepted at 8:20 PM.

I just want to refund the $130. Since I didn't get through website support.

I would greatly appreciate your consideration.

BTW: I have been a client of TurboTax for more than ten year, but 1st time meets this issue.

Have nice day!!

Shiping WANG

Level 2

I bought TurboTax disk from Fremont Costco to file my tax return on 4/24/2021. I sent efile at 11:30 AM, but got reject information. I tried to fix it (it should be free of charge). Maybe I tried a wrong way through website support, and could not go through. However, I still am charged $130.

Then I realized I should open the original TurboTax file to fix the issue. Finally, my return had been accepted at 8:20 PM.

I just want to refund the $130. Since I didn't get through website support.

I would greatly appreciate your consideration.

BTW: I have been a client of TurboTax for more than ten year, but 1st time meets this issue.

Have nice day!!

Shiping WANG

Alumni - Expert

Alumni - Expert

Please use the following link to contact us.

Let the agent know what is happening and they will be able to assist you.

Contact TurboTax

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"