charges for Advantage program

Forum|Forum|6 months ago
November 27, 2025
1 reply
8 views

I never knowingly ordered the Advantage plan and received no emails in October or November regarding the plan. Looking at my records I noticed I was charged $120 the previous year for the same thing. You owe me $240 for illegitimate charges, so either credit my credit card or apply it to future transactions. Otherwise I will cancel my account.

M-MTax

Level 15

You're going to have to contact customer service for this:

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US

xmasbaby0

Level 15

No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/contact-turbotax/L2y9ZKpQB_US_en_US?uid=m5s9l2vh

To cancel Advantage account
https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

If you get charged for the Desktop program but can't install it, Turbo Tax has a special offer to move to the Online version. See info at the bottom of this Windows 10 End of Life article……
https://ttlc.intuit.com/community/articles/community-news-announcements/turbotax-windows-10-desktop-...

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

garysandstromAuthor

Level 2

I have been billed for the Advantage program which I never knew about or agreed to both this year and last. Please terminate my involvement in this program and return the $240 you billed me for last year and this.