Changing from IRS Free FIle Program

Forum|Forum|6 years ago
February 9, 2020
1 reply
3 views

I began filing my taxes using the IRS Free File Program. After entering all my information, I discovered I was not eligible for the free service. How do I switch to the basic turbo tax without losing all my information?

TurboTax Free Edition Online

xmasbaby0

Level 15

Unfortunately you cannot. The IRS rule is that users cannot upgrade to a paid version from Free File. If you need to use a paid version, you start over in a different account with a different user ID.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

kuro0430

Level 2

That's so BS that Intuit cannot "unhook" my account from the Free File set up! All my previous year's info is on this current account and if I create a new account, I will lose all that info. Intuit should make a button to upgrade to a paid version without making a whole new account. That's ridiculous.

VolvoGirl

Level 15

Check out this one. User OpFor at the end seems like he found a way to upgrade from Free File website and keep his info

https://ttlc.intuit.com/community/taxes/discussion/re-i-don-t-qualify-for-free-file-this-year-as-it-turns-out-i-don-t-want-to-re-enter-everything/01/1214762

User OpFor posted this...........

Last year one user posted this. It works for 2020 too.....

I found this message thread because I was searching for an answer on how to do this. I finally found it and wanted to post it in case others find it too.

1. Go to https://turbotax.intuit.com/personal-taxes/compare/online/

2. Click "help me choose"

3. Select the options that apply to your situation

4. Click "start for free" of whatever product you want to use when it gives you the suggestions

After that, it asked how I did my taxes last year. I selected Turbo Tax, then it had me sign in. Once I was signed in, it asked if I was sure I wanted to change to a commercial product and not use the free file program. I selected yes, clicked ok, and I was back into the normal system and out of the free file system.