Captcha failed to load I am using EDGE explorer

[kaiwenwang]

I am using my laptop oversea now to file my tax

[LindaS5247]

If you are getting a CAPTCHA error that is preventing you from continuing your tax return you can try the steps listed below. 

• You should first disconnect from any VPN you may be using.
• Next, you can try clearing your browser's cache and cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Also, ensure that cookies are enabled after doing this.
• Click here for How do I fix captcha issues?

 Please return to Community if you have any additional information or questions and we would be happy to help