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boli74
New Member

Cannot save tax file

Turbotax Premier 2023. Windows 11. 

When I closed Turbotax, it prompted me to save my work. I chose "Save", and then it said it could not be saved due to the path that I chose had invalid characters. I guess it was because my folder name had Chinese characters.

 

I was expecting it to allow me to change the path, but surprisingly the app just closed without giving me a chance to save my work. And now I couldn't find my tax file. Does it mean that I lost all the info I put in the last few hours? I think that's a huge bug.

 

Any suggestions on how I can find my work will be highly appreciated.  

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1 Reply
CatinaT1
Expert Alumni

Cannot save tax file

Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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