Cannot reopen saved tax2020 file

Forum|Forum|5 years ago
February 16, 2021
16 replies
107 views

I bought the downloadable version of TurboTax Premier and installed it on my Windows 10 laptop. After spending a few hours to complete both my tax-year 2020 federal and state returns, I saved a .tax2020 file and exited for the day.

Now when I try to re-open my .tax2020 file to resume my return, I get the message:
"Looks like your tax file is corrupt, we're having trouble opening your return.

Try opening again. If that doesn't solve the problem, create a new tax return"

Creating a new tax return is not a great option as I will have to redo a few hours of work. Has anyone else hit this issue and been able to figure out a solution?

Technical Help

dziadzia56

Level 2

I have the same issue with no help from TurboTax. I will not use TurboTax again.

Scott Sk

Level 3

I am experiencing the same problem.

I have the downloaded version (not the online version). I did the update and still can not open my file which I already spent several hours working on.

VolvoGirl

Level 15

You have the tax file ending in .tax2020? Do you get an error message or code? Like 190?

After you get update the program you might need to download and install any state programs you had. Then open your file. So you first might need to start a fake return to be able to download the state program (go to File-New Tax Return).

Then go to FILE -Open and find your return.

MichelleLO

Level 15

Please try to update your software to see if that resolves the issue. For instructions click here. You may need to run a manual update as well. If that doesn't work, please see the link below to contact one of our TurboTax representatives:

What is the TurboTax phone number?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Scott Sk

Level 3

I created another new file from scratch. Imported my 2019 PDF and completed the "Personal information" section. Then saved the file. Exited the program. reopened the program and got the following error again: Looks like your tax file is corrupt, we're having trouble opening your return. Try opening again. If that doesn't solve the problem, create a new tax return.

It appears the TurboTax program is corrupt and will destroy every file I create.

I've uninstalled the program and reinstalled the program and the same thing happens.

NDLH

Level 2

I have used Turbo Tax since 1999, and I am sorry to say that the 2020 version of the program was the first time that I was disappointed with the program. My program did not loose the file but it was not returning to the step that I last completed, so I had to restart many times. I thought that it was because I did not "visit" every topic, so I went through each one (although I did not need to) and made sure that the program knew that I had visited the topic. After doing so I was able to exit, open the program and select to go back to where I left off. Hope this helps the technical staff troubleshoot this problem

I also kept getting a message that suggested that I go back to the previously completed task because there could be an error in it. I never saw this before.

I would suggest to Intuit to review any updates made to the program and thoroughly quality check the program before they loose long term customers like me, that have been using the product for many years