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If you are using TurboTax Desktop
**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information). See the links below
How do I uninstall TurboTax Desktop for Windows?
How do I back up my tax file in the TurboTax Desktop software?
If you are still having issues after trying these options, contact Customer Support by clicking the link below
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