If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information). See the links below
How do I uninstall TurboTax Desktop for Windows?
How do I back up my tax file in the TurboTax Desktop software?
If you are still having issues after trying these options, contact Customer Support by clicking the link below
TurboTax Phone Number
