Cannot import from Wells Fargo

[SKPdx]

I can't import from Wells Fargo into TurboTax. Tried multiple times. Keep getting "This import was unsuccessful"

Not sure whether it's a TT or WF issue but either way very frustrating. Too much data to enter manually.

Saw other people facing the same issue. 

Any suggestions?

[SKPdx]

It's weird. I have been trying this for multiple days and failing.

Right after posting this message, I tried again a couple of times.

The 2nd time I saw an "Updating Partner Info" message and then my import worked!

[jackath]

Keep trying!!  Wells Fargo worked fine for me but E*trade not at all resulting in manual inputs and mailing info to IRS.  Wish Turbotax worked better with 1099B's.  Sharing your pain.

[kkoterba01]

I am having the same issue. They both keep blaming each other. WF tells me I am the only one having a problem.

[jackath]

Keep trying.  Maybe late at night when less web traffic will work.  Had same problem but eventually got info.

[MoniqueLO_]

If you are using TurboTax Online, you may want to try a different browser or try clearing out your browser's cache and cookies. Please see How do I delete cookies? and How to clear your cache for more information. 

Please see What if I can't import my 1099? for instructions. 

If you need additional assistance, please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you. 

@kkoterba01 
 

[sp37]

I had a similar problem with JP Morgan Chase.  I tried to import from several accounts at once but some apparently had no info to import.   When I tried to import from just one account it worked.

[Taxable]

I am having the same problem.  If TurboTax cannot import my documents, then maybe I should stop paying for TurboTax.  Or, is TurboTax involved in false advertising claims?  TurboTax CANNOT import from Wells Fargo and no such claim should be made!

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with a TurboTax representative who can assist you.

@Taxable 
 

[mfdpa]

I changed my password on wells fargo to something straightforward and then it worked. Then I changed it back to something secure. WF is the only one that causes problems EVERY YEAR