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vince18
Level 2
Feb 18, 2023 3:07 AM UTC
Question

Cannot import due to "Continue" button being greyed out

Hi there,

I'm trying to import data from E*Trade, and I'm at the page where it asks for the E*Trade Account User ID and password.  However, after I've entered both the "Continue" button is still greyed out, so I cannot continue.  Anyone else having that problem?

      4 replies

      SForrestLO
      SForrestLO
      Level 11
      Feb 21, 2023 5:42 PM UTC

      Please see this Turbo Tax help article on troubleshooting blank screens, missing buttons, or missing images.

      Troubleshoot blank screens, missing buttons, or missing images.

      **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      FWW1
      Level 2
      Mar 9, 2023 11:22 PM UTC

      I have the same issue with RBC which is a TT partner institution.  The two fields on the screen are completed.  "Continue" remains greyed out.  I signed into my institution thinking that might help as it does in Quicken but no luck.

      FWW1
      Level 2
      Mar 9, 2023 11:25 PM UTC

      Update - I "skipped import" and then went back to the input screen and it worked as expected.

      vince18Author
      Level 2
      Mar 9, 2023 11:52 PM UTC

      I found that to workaround this issue, I can add/remove a space from each of Username / Password, and the "Continue" button un-greys out.

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