Cannot e file, says needs an update, but it is up to date

[ledwards70]

I cannot e file, TT keeps saying I need an update, but when I tell it to check for updates it says it is up to date.  I tried uninstalling and reinstalling, found a link on an Intuit help thread with a manual update .exe file that I downloaded and ran, tried e filing through my phone's hotspot instead of my router,  tried e filing just the federal return, and keep getting the same error.  This is driving me nuts. 

Is there a bigger problem with people being unable to file?  Do I need to just sit and wait around for the next update and hope that fixes it?

[big john 1]

what is wrong with this program.  I am getting the same thing.

[KarenM90]

Please try to force a manual update.  Here is a link that will help with that process:  Manual Update for TurboTax Desktop

@bigjohn1

[ledwards70]

The manual update did nothing.  I had previously tried that, along with uninstalling, reinstalling etc, driving me nuts for 2 days.  This is a known, common problem.  There is another thread on this topic - https://ttlc.intuit.com/community/taxes/discussion/your-transmission-didn-t-go-through-software-upda...

One of the things I tried was the repair tool that is an option before a full uninstall.  Tried that and got error code 1334.  I ended up contacting support, was told it's a common issue, error 1334 is common on the repair, and was given a code to use Turbo Tax online for free.  Downside was that I had to enter all of my info/do my taxes again, but e-file was successful with the online version and my returns have been accepted.

[xstitch2247]

I'm having the same problem.  If I can't e-file my return, than I want my money back and I won't buy TT ever again. 

[DoninGA]

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@xstitch2247 wrote:

I'm having the same problem.  If I can't e-file my return, than I want my money back and I won't buy TT ever again. 

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See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

[xstitch2247]

The manual update worked.  Seems to me this is a recurring problem, though.  Looked for help and found this problem with several years of TT.  You may need better programmers if they can't get it right the first time instead of making us stress over this year after year.

[TerukoL]

When attempting to e-file a return in the TurboTax for Windows CD/Download software, this message appears:

There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates. However, after updating, the same message continues to reappear, resulting in an endless loop.

Please click "There is an update available for your version of TurboTax" loop when e-filing (Windows) to learn more. 

[jmo2020]

Your link only has fixes for NY and MA filers. I have an Oklahoma return but am getting the same error message. Thoughts?

[TerukoL]

Please check the updated link, How do I get the latest update for my downloaded State program? to see if it helps with your problem.

Please click What is the TurboTax phone number and choose the version of TurboTax that you are using to connect with the correct agent. Let the agent know that you are having problems with a known issue and that you need for them to first push the federal download and then the state download if the above solution does not work for you.

[notrocketscience]

I had this same problem with CA state taxes.  This worked for me: https://ttlc.intuit.com/community/taxes/discussion/state-tax-is-not-working-on-turbotax-deluxe-2019-...

The problem was that I had old versions (2017 and 2018) installed on the same PC.  You have to completely uninstall and reinstall TurboTax, or find the key file that you can just uninstall, to force the download of the latest update.  Either that or use a different laptop / computer.  Not gonna lie, this is making me re-think whether I want to use TurboTax again next year.

[Jerry6]

I called them and they setup a download for me with an install code.  It was a completely new reinstall.  I guess they just can't put that up on their website so that anyone can grab it.  I don't know what the problem with the original is and why it can't by fixed other than downloading a brand new updated program.

[oli]

I need a fix for Wisconsin 2020 business state filing - experiencing same loop issue

[KatrinaLO]

If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

[goyboy]

Cannot efile or mail in return because Turbo Tax says it is lacking some K form document.  I have nothing to report on a K 1 form.  I think this is a Turbo Tax screw up  and not a genuine delay caused by the IRS.