I was using the app to file my 2023 taxes, but frustratingly after nearly completing the entire return, I couldn't attach IRS Form 982 (Reduction of Tax Attributes) with the app.. Since this form was the difference of owing thousands of dollars to the IRS and getting a refund, I decided to purchase the downloadable software as suggested by TurboTax staff. They also informed me that the progress I had made on the return would simply transfer onto the downloaded software so I wouldn't have to start over.
I purchased the TurboTax Home & Business software on Amazon and received the license key. I cannot locate where to download the software I paid for. I have the license key. I called the customer service center twice and was advised I had to log into the account that the software was purchased on (Amazon?) and then download the software (still.... don't know where to do that) and then log into my account w/Intuit. This was followed by steps I still don't clearly understand or could even phathom what on earth necessitates these odd steps.
The program is paid for.. Please give it to me.
