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It could be due to many reasons.
Have you tried to manually enter the information? To enter Form 1099-DIV, here are the steps:
In TurboTax online,
I have the same issue. Why should we have to enter the information manually? I purchase TurboTax Delux so I can upload the information automatically. Very disappointing.
Have you contacted Vanguard concerning the issue you are having downloading your documents? They may be able to assist you with your issue.
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