Cannot complete the checkout process!

Forum|Forum|5 years ago
April 8, 2021
1 reply
7 views

A Turbo Tax expert completed my 2020 return. This afternoon during "Checkout", I was able to complete the "Filing Options", but I could go no further. When I clicked on "Continue", I saw the spinner indicating Turbo Tax was doing something and then just a blank screen. I'm stuck.

This feels like a technical issue with Turbo Tax. Can someone please help??

TurboTax Premier Online

Best answer by TiffanyL

You may encounter a screen that's blank or has missing buttons and images. To walk you through how to resolve the issue, please see the FAQ link provided below for assistance:

Troubleshoot blank screens, missing buttons, or missing images

TiffanyLAnswer

Level 11

You may encounter a screen that's blank or has missing buttons and images. To walk you through how to resolve the issue, please see the FAQ link provided below for assistance:

Troubleshoot blank screens, missing buttons, or missing images

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

ConnieNYAuthor

Level 2

Hi TiffanyL,

Thank you for your response. The problem was fixed this morning. My Tax Expert changed some information in my return and Turbo Tax couldn't complete the Checkout process. The correction was made to my return and my tax returns were efiled this afternoon.

I apologize for not updating the forum sooner. I'll remember to do that in the future.

ConnieNY