cannot activate 2024 version

2 replies
45 views

Dear Sir,

I need to file 2024 amend, but I installed it on 3/9/2026, it stuck at the activation screen , keep saying the key is linked to another email account

LindaS5247

Alumni - Intuit

To fix this, you must sign in with the exact email that you used for the initial purchase or registration of your TurboTax product. You can use the TurboTax account recovery tool to find all associated user IDs. Then log out of any current TurboTax account, then sign in with the correct email.

If this issue continues, try disabling any VPNs, proxies, or antivirus software. Also, right-click the TurboTax icon and select Run As Administrator. Unplug USB flash drives or extra devices that might interfere with your installation.

You can contact TurboTax customer support using this link: Turbo Tax customer support.

Please return to Community if you have any additional information or questions and we would be happy to help.

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yipty1234Author

Level 2

right, I found I used a wrong email. so now is ok, thanks

cannot activate 2024 version

2 replies

You can contact TurboTax customer support using this link: Turbo Tax customer support.

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You can contact TurboTax customer support using this link: Turbo Tax customer support.