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yipty1234
Level 2
March 9, 2026
Question

cannot activate 2024 version

  • March 9, 2026
  • 1 reply
  • 0 views

Dear Sir, 

I need to file 2024 amend, but I installed it on 3/9/2026, it stuck at the activation screen , keep saying the key is linked to another email account

    1 reply

    LindaS5247
    LindaS5247
    Level 14
    March 9, 2026

    To fix this, you must sign in with the exact email that you used for the initial purchase or registration of your TurboTax product. You can use the TurboTax account recovery tool to find all associated user IDs. Then log out of any current TurboTax account, then sign in with the correct email.


    If this issue continues, try disabling any VPNs, proxies, or antivirus software. Also, right-click the TurboTax icon and select Run As Administrator. Unplug USB flash drives or extra devices that might interfere with your installation.


    You can contact TurboTax customer support using this link: Turbo Tax customer support.

     

    Please return to Community if you have any additional information or questions and we would be happy to help.

     

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
      Y
      yipty1234Author
      Level 2
      March 9, 2026

      right, I found I used a wrong email. so now is ok, thanks

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