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Level 1
November 3, 2023
Question

CANCEL ORDER

  • November 3, 2023
  • 2 replies
  • 0 views

ORDER #[removed] PLACED ONLINE [removed].  ALSO ORDERED SAME PRODUCT (TURBOTAX DESKTOP BUSINESS TAX YEAR 2023) ON 09/27/2023 VIA TURBOTAX ADVANTAGE BUT NEVER RECEIVED.  CHARGE FOR EITHER PRODUCT NEVER POSTED TO MASTERCARD ACCOUNT.  TO PRVENT A DOUBLE CHARGE THE QSTCA... ORDER SHOULD BE CANCELLED.  I HAVE NOTIFIED MASTERCARD TO DECLINE AND I WILL AWAIT ORIGINAL ORDER DATED [removed] TO PROCESS.

2 replies

Level 15
November 3, 2023
DoninGA
Level 15
Level 15
November 3, 2023

See this TurboTax support FAQ for how to cancel an Advantage subscription - https://ttlc.intuit.com/turbotax-support/en-us/help-article/change-service-level/cancel-turbotax-advantage-subscription/L4UBBY0Th_US_en_US?uid=loiqarid

 

For any type of billing issue you must contact TurboTax support.  Use the key words Billing Issue

Support is open from 5am to 5pm Pacific time, Monday thru Friday

 

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax