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J
jhnreber
Level 1
June 1, 2019
Question

Can you send a replacement CD?

  • June 1, 2019
  • 2 replies
  • 2 views

My CD appears to have been scratched in the envelop when it arrived. I need a replacement.

    2 replies

    DoninGA
    Level 15
    DoninGALevel 15
    Level 15
    June 1, 2019

    You will need to contact TurboTax support and they will replace CD or you can get an installation file pushed to your download account.

    See this TurboTax support FAQ for a contact link and hours of operation - https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

    To contact TurboTax customer service/support use their contact website during business hours. 

    Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -

    https://support.turbotax.intuit.com/contact/ 

    Note:  The Call option will not be available when TurboTax Support is closed.

    S
    sapacif
    Level 2
    December 30, 2021

    I did not receive a CD.  There is no scratched CD to return.  No CD ever arrived at this location.

    Since I paid for one I think I should have one.

    Please send a CD.

    Critter-3
    Critter-3
    Level 15
    December 30, 2021

    Please contact support via phone for assistance with this; contact details can be found here

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