Can TurboTax import from Morgan Stanley at Work -> Shareworks?

[csjcarol]

I have transactions in Morgan Stanley at Work -> Employee account -> Stock plan account -> Shareworks (https://shareworks.solium.com/solium/servlet/userLogin?requested_lang=en) that I'd like to import to Turbotax. I've followed the instructions in How do I connect my Morgan Stanley at Work account to TurboTax?. However, Turbotax always gives me "Invalid User Name and/or Password". 

Could anyone help?

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser.

If you use the Brave browser, you have to turn off the Brave Shields.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?

[csjcarol]

I'm using Turbotax Desktop. How do I bypass this?

[CatinaT1]

What do you want to bypass? Do you want to bypass importing your information? If so, you will select "I'll type it in myself".

[csjcarol]

Problem solved. Do not include the dashes in the username and now I’m able to connect.