Can TurboTax import from Morgan Stanley at Work -> Shareworks?

I have transactions in Morgan Stanley at Work -> Employee account -> Stock plan account -> Shareworks (https://shareworks.solium.com/solium/servlet/userLogin?requested_lang=en) that I'd like to import to Turbotax. I've followed the instructions in How do I connect my Morgan Stanley at Work account to TurboTax?. However, Turbotax always gives me "Invalid User Name and/or Password". 

 

Could anyone help?