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Can't save my tax return due to special characters in the path

I am using OneDrive, it automatically uploads everything in documents and renames the documents folder automatically to 文档, which means the default TurboTax folder has Chinese characters in it.

 

It has caused problems in saving the tax return

 

C:\Users\xxxxxx\OneDrive\文档\TurboTax

 


Screenshot 2023-04-17 224748.png

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2 Replies
HeatherPLO
Intuit Alumni

Can't save my tax return due to special characters in the path

Can you change the OneDrive language settings to see if this resolves your matter?  To do this, please see the following instructions: 

  • Login to https://onedrive.live.com/ website.
  • Click on the displayed language (Chinese in your case) at bottom of the page next to "Report abuse".
  • Click on the Language and select the desired language from the dropdown then click Save.
  • The page will be reloaded into the language you selected.

Source

 

@gkwang 

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Can't save my tax return due to special characters in the path

Thanks for the response and the proposed solution, I've worked around the problem by saving it to a different folder not in onedrive.

 

It would be great to address the issue on the app side, so that no workaround is needed from user side.

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