can't pay CA state return fee online

[marshallzheng]

I used Home and Business 2025 desktop.  After my filling， ready to pay California state return fee $25, It popup below image,

What should I do next?

[MonikaK1]

If you are using TurboTax Desktop and get the "snag" message:

• Make sure the software is updated. See this help article for instructions to run a manual update.
• Reboot your device.
• Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
• Clear cache and cookies 

 If you are still having trouble, you might also try these steps:

• Run the Windows System File Checker tool to repair missing or corrupted system files.
• Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
• Restart your computer in Selective Startup Mode, and then install TurboTax.
• Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.