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Level 1
March 17, 2026
Question

can't pay CA state return fee online

  • March 17, 2026
  • 1 reply
  • 21 views

I used Home and Business 2025 desktop.  After my filling, ready to pay California state return fee $25, It popup below image,

What should I do next?

1 reply

Level 2
March 18, 2026

If you are using TurboTax Desktop and get the "snag" message:

 

  • Make sure the software is updated. See this help article for instructions to run a manual update.
  • Reboot your device.
  • Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software. Please see this help article for more information.
  • Clear cache and cookies 

 If you are still having trouble, you might also try these steps:

 

  • Run the Windows System File Checker tool to repair missing or corrupted system files.
  • Delete the downloaded file and download TurboTax again from InstallTurboTax.com. Sometimes files get corrupted during the download process.
  • Restart your computer in Selective Startup Mode, and then install TurboTax.
  • Install TurboTax on a different computer.

If you have tried ALL of the troubleshooting steps and the issue is still not resolved:

 

See this help article for instructions on how to contact TurboTax customer support depending on which product you are using.