turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

Can't input data. Everything else appears to work. Have uninstalled and reinstalled several times. What can I do to enable data input on Windows 10 Pro PC?

Turbo has transferred all info from last year, can recover 2018 transfers. I can not type in any data boxes, to include the registration. When I attempt to type, Turbo stops responding.. 

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

4 Replies

Can't input data. Everything else appears to work. Have uninstalled and reinstalled several times. What can I do to enable data input on Windows 10 Pro PC?

...or, if that doesn't work ....shut it down, then download and install the separate Manual Update, and see if that fixes it..

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901192-manually-update-turbotax-for-windows-software-basic-deluxe...>

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

Can't input data. Everything else appears to work. Have uninstalled and reinstalled several times. What can I do to enable data input on Windows 10 Pro PC?

Thanks for the info .... it appeared I wasn't using Turbo with admin privilege. Correcting that solved my issues.

Can't input data. Everything else appears to work. Have uninstalled and reinstalled several times. What can I do to enable data input on Windows 10 Pro PC?

Great news.  We're glad you got it to work.  Thanks for reporting back on what was causing it.

Can't input data. Everything else appears to work. Have uninstalled and reinstalled several times. What can I do to enable data input on Windows 10 Pro PC?

Have you rebooted your computer since installing, and run the program updater?

Did you install using this recommended method?

You must install using Administrator privilege.  
First manually disconnect your computer from the Internet so you can safely temporarily disable your antivirus and firewall software programs.
Close any other open programs.
If installing from a downloaded installation file, then double-click the file to start the install process, and skip the CD steps.
If installing from a CD, insert the CD and the installation should launch.  If it doesn't start installing automatically, then here's how to launch it:

      Hold down the Windows+R keys to open the Run window.
      Click Browse, and then navigate to the TurboTax CD on your CD/DVD/RW drive (usually Drive D).
      Double-click the setup.exe file.
      Click OK to launch the installer.

After installing, be sure to re-enable your antivirus and firewall programs before connecting  your computer back up to the Internet.
Reboot (restart) your computer.
Launch TurboTax and run the program updater.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question