Can't Import 1099 forms. It keeps on crashing.

Forum|Forum|5 months ago
March 1, 2026
13 replies
228 views

Hi All, I'm having issues with TurboTax desktop for 2025 return year. There are several issues:

1. I connect to the institution and it finds documents, but when I click import nothing happens.

2. I try to import again after restarting the app, but this time I only select institution and click on Continue. The app crashes even before I can import anything.

3. It allows to import documents, but crashes afterwards. If I restart the app and try to view imported documents it crashes right after I click on a View button.

I've bought TurboTax about a month ago. There were many updates already install, but it didn't resolve these issues. I've been using TurboTax for many years, but this is the first time it's that bad.

MarilynG

Level 15

Are you running as Administrator? Have you disabled your anti-virus programs? These are the most common fixes. You may need to uninstall/re-install TurboTax.

Here's more info on Troubleshooting TurboTax Desktop Issues.

@User_2020

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User_2020Author

Level 2

Thanks for the suggestions, but it didn't help. I'm an admin, have Antiviruses disabled. Re-installed TurboTax with all the updates. The same issue.

I tried importing from different institutions. It only shows "Importing..." popup once, but nothing happens after that. I go to "Your 2025 Income summary", where it shows that there are actually few items in Import summary, but when I click on "View" - TurboTax crashes.

MarilynG

Level 15

If TurboTax crashes during the import summary view it could be caused by excessive brokerage transactions, broken browser connections, or Local Network Access blocks. When your browser window opens for you to Sign In to your broker, click the icon in front of the URL to choose 'Allow' for LAN in the Settings. Be sure your broker account allows "third party access."

If you believe the crashing from 'View Import Summary' could be due to excessive transactions, here's How to Enter a Summary in Lieu of Individual Transactions.

@User_2020