Can't get past registeraddress screen

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TurboTax Free Edition Online

LindseyLO

Level 12

You can try adjusting your screen. More details have been provided below. https://ttlc.intuit.com/community/taxes/discussion/how-to-get-through-the-let-s-get-your-billing-address-screen-with-the-keyboard/00/285493

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bob5120

Level 2

Since the programmer chose not to add a SCROLLing option on his screens, I figured out a way to get through this and purchase my State Tax Return. On the State Billing Address screen, after entering the telephone number, hit the TAB button 4 times and press ENTER. This will get you to the USPS screen. Click on the correct answer and then Hit the Tab key 2 times and then ENTER. There is a CONTINUE option on the next screen. On the Credit Card billing screen, when completed, hit the TAB button 5 times and then ENTER. The next screen is a review of your credit card information. Hit the TAB 3 times to download the State Tax return if the information is correct.. This is for one State Tax return. I don't know if it changes for situations when you order more than one State.

Good luck. I hope in the future, Turbo Tax reviews the usability of their products since they have a great product.