Can't find 2024 return

[cshoebox]

On behalf of my minor child.

I filed using Turbo Tax for him last year - he's 15 but had self employment income (mowing lawns) of around $700 and ROTH Ira contributions of around $500. When I try to do his 2025 taxes, Turbo Tax says it can't find his 2024 return to transfer info over. Yet, I can clearly see and even download the 2024 1040 in his account. I also can see that payment I made to Intuit last year and the payment he made to the IRS for taxes.  So - what's the deal here? Any idea why Turbo Tax can't find it, but I can clearly see it in his account?

[xmasbaby0]

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

Account Recovery

[cshoebox]

But when I'm signed in to the account that I'm using to complete his 2025 taxes, I can literally see the 2024 tax documents in Past Year Documents.

[CatinaT1]

Sounds like something got stuck. You can try these things:

• Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
• Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
• Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
• Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
• Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.