Can't find 2024 return

Forum|Forum|6 months ago
January 24, 2026
5 replies
102 views

On behalf of my minor child.

I filed using Turbo Tax for him last year - he's 15 but had self employment income (mowing lawns) of around $700 and ROTH Ira contributions of around $500. When I try to do his 2025 taxes, Turbo Tax says it can't find his 2024 return to transfer info over. Yet, I can clearly see and even download the 2024 1040 in his account. I also can see that payment I made to Intuit last year and the payment he made to the IRS for taxes. So - what's the deal here? Any idea why Turbo Tax can't find it, but I can clearly see it in his account?

TurboTax Free Edition Online

xmasbaby0

Level 15

Many people have multiple TT accounts and forget how to access them. Log out of the account you are in now.

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-turbotax/L9aVfKS1Z_US_en_US?uid=ll5g6zcx

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**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

cshoeboxAuthor

Level 2

But when I'm signed in to the account that I'm using to complete his 2025 taxes, I can literally see the 2024 tax documents in Past Year Documents.

CatinaT1

Level 15

Sounds like something got stuck. You can try these things:

Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
Restart the Browser: Close all open windows of your browser entirely and then reopen it.

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

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