Can't Download Windows 2023 Version

[mastrick]

I used Fidelity back in mid December to claim the free TurboTax Premier. I then used the option to pay the additional 5 dollars to get the desktop version. The receipt shows such:

1

TURBOTAX DESKTOP PREMIER TAX YEAR 2023 WIN DOWNLOAD WITH STATE License Code: REDACTED

$5.00

Following the steps I sign in, but it is not included in my downloads, so I click on the license code and enter that and I get

Which operating system do you use?

PC/Windows (Not supported)

What am I missing?

[CatinaT1]

Were you able to solve your issue? 

If not, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service