Can't complete file wont let me continue

[Nai9]

I already input my bank account info. I'm at the review page and about to file my Fed taxes but I when I click "Continue", nothing happens. Seems like the button is broken. Please help.

I'm on the page: 
FILE --> File a Return --> Federal

[MarilynG1]

If you're in TurboTax Online, close the program, clear your Cache and Cookies, and return to the FILE section.

If this doesn't resolve your issue, you can Contact TurboTax Support for help.

[Nai9]

Thank you for the response. As it turned out... Direct deposit is broken. I double-checked my Routing and Account numbers. Both were correct. Turbotax was able to correctly identified bank name and type of account. 

To solve this issue, I requested a physical check instead of direct deposit. 

PS. I had been using the same banking account to receive tax refund for years without issue. But for some unknown reason, it doesn't work this year. :(

[sashakavs]

It happened to me just now. I went back a few pages and reentered the information. When the button is "ready" to continue it turns from light blue to dark blue.

[AsianGlow]

So this has been a problem since 2024 and Intuit hasn't fixed this problem that's existed in TurboTax for 2+ years?

Still the same endless loop stuck on File Step 1 Review your order. Click Start, then click Confirm Payment, then it loops back to File Step 1 Review your order. It  does not proceed to Step 2 Your refund info.

Cleared cache. Cleared cookies. Restarted browser. Logged back in. Still the same broken system after reaping $581 million in revenue for the second quarter of fiscal 2026...

Remind me to never file with TurboTax again.

[CatinaT1]

If you still experience the issue, please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service:  Turbo Tax Customer Service