Can Not e-file a 2024 Federal Return due to Check This Entry error Loop

[eltibbe]

I am trapped in a loop on the "We Need to Make One More Check" page. I receive a US pension but do not live in the US and the program will not accept this. How do I get around this problem?

[pk]

@eltibbe , since we cannot see your screen, we have to depend on you posting more information to understand / replicate the situation and see what TurboTax is doing wrong.  

(a) should we assume you are a US person ( citizen/GreenCard ) ?

(b) what kind of pension ( private, 401(k), Roth , Social Security  or what )?

(c) Is this your first year reporting pension?

(d) Which country is your tax-home in ?

(e) Can you tell which screen  and/or what error is Turbo working on ( the loop sequence ) and if possible  which was the  last screen --- any thing you add  would help us find the place in the program you are in.

Look forward to hearing from you --yes ?

[eltibbe]

Yes, I am a US citizen.

The pension is private.

This is the first year I have had this problem (the previous 8 years worked)

Thailand

It was on the last page before e-filing the return. If I can get past this page the file should be submitted.

The problem appears to be that the check that TurboTax is doing does not like that my Country Code is TH or that my Thai address is shown in box 13c on my 1042-S.

[pk]

@eltibbe , I just tried  a new return with Thailand as my address --- no issue. I used  a Thai bank interest  ( just because I needed some income ) -- no issue.  I am using windows version of Home & Business but all the windows versions should operate similarly.  I also looked up the code  for Thailand that IRS recognizes and indeed it is TH.

Thus my only suggestion would be to delete the country code on the entry screen for 1042-S and re-enter  TH, making sure there are no "unprinted" characters, spaces etc.

If you are US citizen, living in Thailand , why are they issuing you a  1042-S ?  When I lived abroad for a whole bunch of years back in the eighties, my banks etc. all issued 1099s and not 1042-S.

Is there more I can do for you ?