Can I upgrade from software bought at Walmart to Online live help for Home and Business?

[star7bc]

but of course your highness

[freemankevin]

So HOW do you do this?  There is not Online Live upgrade option from the downloaded upgrade menu.   There is only upgrade options to other downloaded versions.  

[VolvoGirl]

First of all, This is a new forum layout. Some posts that have June 2019 dates are really older posts from the old forum that got moved over. So they might be for prior years and not current info. When they migrated over the dates got changed to June 2019. And the screen shots got deleted. 

You can not switch from the Desktop program to the Online version.  If you want the LIVE expert help and review you need to use the Online version.  You can't apply the Desktop CD/Download purchase to Online.  You have to pay for Online separately.  You will have to get a refund for the Desktop program.  Then you can use the Online web version.  You will have to start your return over in the Online version.